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    HELP & FAQ

    Everything you need to know about leftbanks.com

    Orders / 订单常见问题
    How do I place an order?

    Browse our product catalog, add your favorite figures to the shopping cart, complete your shipping address information, settle payment via PayPal or credit card, and wait for your order confirmation email afterward.

    浏览产品目录,将心仪商品加入购物车并填写收货地址,通过 PayPal 或信用卡完成结算,随后查收订单确认邮件。

    Can I edit or cancel my order after payment?

    Order cancellation is permitted within 12 hours upon successful payment. Cancellation requests will not be accepted once items have been packed and dispatched. Address changes are only available before shipment.

    成功付款后 12 小时内可申请取消订单。一旦商品进入打包发货流程,将无法取消或拦截。修改地址仅限发货前。

    After-sales & Returns / 售后与退换
    What if the figure arrives broken?

    Please take clear photos/videos of the outer package and damaged items within 48 hours after receiving. Send materials to our support email, we will arrange resend, partial refund or compensation.

    请在签收后 48 小时内对破损外包装及损坏商品拍照/录像,并将素材发送至客服邮箱,我们将为您安排补发、部分退款或补偿。

    Can I return items if I don’t like it?

    We only accept returns for defective/broken products during transit. Personal dislike, wrong size or color difference do not support return.

    重要提示:本店仅接受运输途中产生的破损/瑕疵退货。因个人不喜欢、尺寸选错或色差等非质量问题,概不支持退换。

    How long is the after-sales period?

    After-sales application is only valid within 48 hours after parcel receipt. No claim will be accepted after time limit.

    所有售后申请必须在签收后 48 小时内提交,逾期将无法受理任何索赔。